SKY BOT
By Indatacore
Answer your customers. In their language. With the right context.
A question about an offer, a procedure to understand, a service to find: Sky Bot makes conversations easier with an AI chatbot that understands natural language and supports more than 40 languages.
Give your customers a simple point of access to information and support, on the channels selected for your service.
- More than 40 languages
- Natural language
- Multichannel support
- Real-time translation
A request should not get lost between an FAQ, a form and a department.
Your customers describe their needs in their own words. They do not always know the name of the offer, the section to look at or the team to contact.
Sky Bot makes this exchange more direct. It helps understand the request, present the relevant information and guide the person towards the next step that fits their need.
For your customers
Simpler access to information
Asking a question becomes the starting point of the journey. Customers can clarify what they are looking for and get an explanation in a language they understand.
For your teams
Fewer repetitive requests
Routine information requests can be handled within the conversation. Your staff have more time for the situations that require their expertise.
For your organisation
A more consistent message
Answers are based on the content defined for your service: offers, procedures, conditions, instructions and practical information. Keeping it up to date follows the evolution of your business.
Useful conversations, beyond predefined questions
Understand requests in natural language
Your customers can ask a question without having to use the exact terms of your documentation. Sky Bot uses natural language understanding to interpret their request and identify the topic to address.
A vague question may call for clarification: the conversational journey then helps specify the need before offering an answer.
Explanatory diagrams: they illustrate how it works and do not show the product interface.
From the question to the next step
01
Understand an offer
Which plan fits my needs?
What the journey enables
The journey helps clarify the relevant criteria, presents the differences between the documented offers and directs the customer to the information needed to choose.
02
Prepare a procedure
Which documents do I need to submit my application?
What the journey enables
The customer finds the documents to provide, the applicable conditions and the entry point of the procedure, based on the information made available.
03
Find the right contact
I want to dispute an amount on my bill.
What the journey enables
The conversation helps identify the topic and presents the procedure or the competent department, without confusing a request for an explanation with a complaint to be investigated.
04
Get an explanation in another language
Can you explain this condition in my language?
What the journey enables
Multilingual and translation capabilities make the information the customer needs easier to understand.
The same conversational access, answers specific to your business
Banking and finance
Explain offers and their conditions, specify the documents needed for a procedure and direct customers to the relevant department.
Insurance
Help customers understand a coverage, find a claims procedure and identify the supporting documents to prepare.
Telecommunications
Present offers, explain an activation procedure and route requests related to billing or support.
Public sector
Make administrative information easier to access: conditions, documents, steps and competent contacts.
Visa services
Present the published information on procedures, documents and practical arrangements, without prejudging the decision on an application.
Business services
Answer routine questions about services, guide requests and make it easier to reach the right contact.
A useful chatbot starts with the right answers and the right limits.
Define the requests to handle
Identify frequent questions, situations that take up your teams’ time and moments when your customers run into difficulties. This scope gives the project a clear priority.
Prepare reference content
Offers, procedures, conditions and practical information must be reliable, understandable and up to date. Sensitive topics or out-of-scope requests require explicit instructions.
Adapt languages and channels
Select the priority languages and the access points suited to your audiences. Test the wording your customers actually use, including incomplete or ambiguous requests.
Plan the next step of every exchange
A conversation should lead to an answer, a clarification or useful guidance. Also plan a way forward when Sky Bot does not have the necessary information.
Measure what the conversation actually achieves.
The number of exchanges is not enough to assess how useful a chatbot is. Project monitoring can cover the following elements.
These indicators help adjust the scope and gradually improve the service.
Relevance of answers
Compared with the reference content.
Resolution of routine requests
Without unnecessary additional escalation.
Quality of routing
When a team needs to step in.
Experience across languages
With representative tests.
Unanswered requests
To identify the content to complete.
Frequently asked questions
Sky Bot is an AI chatbot designed for customer service. It combines natural language understanding, multilingual capabilities, real-time translation and multichannel support to make information easier to access and requests easier to route.
Sky Bot is presented with support for more than 40 languages. The list of available languages and how well they fit your business needs should be reviewed when preparing the project.
The scope of answers is prepared from the information selected for your service: offers, procedures, conditions and documentation. The quality and freshness of this content are essential to the relevance of the exchanges.
The journey can go beyond an FAQ by helping clarify a request, explain a procedure or route to a department. Any capability that requires access to a file or performing an action must be defined according to the product’s possibilities and the planned connections.
Sky Bot offers multichannel support. Compatible channels and deployment arrangements are to be confirmed according to your environment and the project scope.
The journey should offer a suitable next step: rephrasing, additional information or routing to a contact. A missing answer should never leave the customer without a next step.
It can handle part of the routine exchanges and make information easier to access. Complex or sensitive situations, or those requiring a decision, remain to be organised with your teams.
Share a few representative requests, your priority languages and the content your staff use. These elements make it possible to evaluate Sky Bot on situations close to your business.
Make every question a useful starting point.
Let’s identify the requests Sky Bot can support, your customers’ languages and the journeys to simplify.